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HWL announces lobby hours

By submitted, 09/23/20 1:59 PM

HOPE – Hope Water and Light’s lobby will open on Monday, September 28, 2020 with COVID-19 hours.  The doors will open at 8:30 a.m. and close at 4:00 p.m.   You will still be able to use the drive-thru beginning at 8:00 a.m. and ending at 5:00 p.m., Monday thru Friday. The Kiosk is available 24 hours seven (7) days a week.  All customers are required to wear a mask to enter the building and must practice social distancing.  There will be sanitizing stations for customers to sanitize their hands at the Kiosk and inside the building.  Also, there will be a short form customers/vendors must fill out prior to conducting business.   If you have a temperature of 100.4 or refuse to wear a mask, we will not be able to allow you to enter the building or transact business inside the building.  Most business can still be handled over the telephone, by mail, the drive-thru or the kiosk. HWL appreciates your cooperation as we strive to make our office environment as safe as possible for everyone, but even with the preventative measures that are in place we cannot guarantee you will not be exposed if you enter the facility.  We apologize for this inconvenience but the goal is to help maintain the health and safety of all involved.

Protocols in place are as follows:

  1. DO Not enter if you feel sick or had a fever within the last 24 hours
  2. If you have been in contact with anyone that has tested positive for COVID-19 in the previous fourteen days, please do not enter the building
  3. If you have traveled from any states/metropolitan areas considered hot spots for COVID-19 within the previous fourteen days, please do not enter the building (such as New York, New Jersey and New Orleans just to name a few)
  4. Everyone must wear a mask to enter the building and the mask must remain on when social distancing cannot occur
  5. You are asked to maintain a 6-foot separation between yourself and others (including employees and customers)
  6. Please cough and sneeze into your elbow
  7. Do not shake hands or engage in any unnecessary physical contact
  8. Please do not remain in the building once your business has been completed


If you have any questions, or need additional information, please call 870-777-3000.